Coronavirus Update

Last updated 5 June 18:43

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the Foreign and Commonwealth Office advises against all non-essential travel overseas until further notice. The following revised amendment and cancellation policies apply to all bookings departing up to 31 July 2020. We will continue to monitor the situation closely and will extend the departure period accordingly. For bookings departing 1 August onwards, flights and holidays are currently scheduled to go ahead as normal and our standard booking conditions apply.

 

If you have received your 2020 tickets and want to amend to another date in 2020 or 2021

  • Florida Theme Park Tickets - the ticket expiry has been extended to the end of 2021 and can now be activated at any time in 2020 or 2021.  
  • Florida Park Extras - tickets can be amended to any date in 2020 or 2021. We will waive all admin fees but the difference in ticket price will still be payable (if applicable).
  • Discovery Cove Packages - tickets can be amended to any date in 2020 or 2021. We will waive all admin fees but the difference in ticket price will still be payable (if applicable).

 

Process for changing the year of travel

1) Email customerservices@seaworldparks-bookings.co.uk to notify us of your intention to defer travel to next year. Please include your booking reference in the subject line.

2) Return the tickets to us by Royal Mail Special Delivery. Please include the original packing slip, or a covering note with your name and booking reference.

FAO Customer Services
SeaWorld Parks
171E Wingate Square
London
SW4 0AN

3) We will confirm receipt of your tickets by email.

4) We will update your booking and you will receive a confirmation by email.

5) We will waive all admin charges. New price of tickets will apply.

 

If you have received your 2020 tickets and want to cancel your booking

We are reducing cancellation fees to 20% if you wish to cancel your booking.

 

Process for cancelling your tickets

1) Confirm your intention to cancel by emailing customerservices@seaworldparks-bookings.co.uk and quote your booking reference in the subject line.

2) Return the tickets to us by Royal Mail Special Delivery. Please include the original packing slip, or a covering note with your name and booking reference.

FAO Customer Services
SeaWorld Parks
171E Wingate Square
London
SW4 0AN

3) We will confirm receipt of the tickets by email.

4) We will refund 80% of the ticket price in 2-4 weeks of receipt of the tickets.

5) We will send you a cancellation invoice by email which you can use for any insurance claim.

 

As always, our expert customer service team is happy to help during this time. Please do not hesitate to give us a call on 0800 2315 281 or chat with us via our website, should you have any questions or wish to discuss your booking options.